Straight off the top, I’m of two minds about this rather large order of scented wax from Super Tarts, a pop culture-minded vendor out of the United States. On the one hand, I’m delighted with the absolutely gigantic selection of themed scents, from The Walking Dead and Ghostbusters, to Harry Potter and the Ninja Turtles. I had a total blast perusing their 26-page-strong product list in search of waxes, soaps and scrubs in scents inspired by Egon, Hagrid or CORAL!!! Coincidentally, that’s also how I wound up placing a maybe-too-large order (okay, definitely too large) for my first time at Super Tarts bat – I was just dazzled by all that fun choice. And any vendor that offers products themed to Beetlejuice and The Lost Boys is more than all right with me.
But on the other hand, this order arrived on my doorstep absolutely thrashed. Shipping was obscene – I’m too ashamed to share the amount with you – and the packaging slight. The clamshells, packed tightly together, had just a handful of packing peanuts tossed on top of them, which offered zero protection from the X-Men who vetted my package at customs (fairly certain Wolverine had a go at this poor box.) When I opened the parcel, this is the sight that greeted me. I spent half an hour picking tiny, shredded flakes of packing peanuts off my clamshells, and in some cases, from INSIDE my clamshells (never let it be said the postal system is not thorough(ly useless.)
And while I recognize that postal snafus are outside of the purview of a vendor, there was an evident lack of care in the packaging of this box; over half of my clamshells arrived broken, gouged or otherwise. Made me wonder precisely what that exorbitant shipping fee had bought me.
And I was also dismayed to find that for the most part, that lack of care extended to the products themselves – most of the seams of my clamshells were smeared with bits of dried wax, the labels were wonky, and in a few distressing cases, the clamshells themselves seemed to be disintegrating beneath the wax. It wasn’t much of a first impression. In fact, it will most likely be my only impression; this was not a good enough retail experience to warrant a repeat visit (with absolutely no shade directed towards my friends who love Super Tarts and suggested I try them out; you don’t know until you try, and everybody’s experience is just a little bit different.)
But on the other-other hand (lot of hands here) – the one that’s attempting to make lemonade out of very expensive, very damaged lemons – I’ve been having a lot of fun melting through this wide assortment of scents. There’s a little bit of everything here – Super Tarts touches on so many different fandoms – and so far I’ve really enjoyed their scented take on superheros, Harry Potter and favourite horror movies of my childhood. Many of the unique scent blends are delightfully unexpected successes, and wonder of wonders, Super Tarts’ pumpkin is one that does NOT set my head a-thumpin’. The delicate little overlays on top of some of the clamshells are also quite cute. You know, the ones that aren’t smashed all to crap. 😦 I particularly like the horror movie blends – Day of the Dead, a non-cloying blend of pecan pie, creme brulee and waffle cone, and Psycho, an unexpectedly delicious blend of pumpkin bread, sour cream coffee cake and raspberries, are real standouts.
Anyhow, focusing on the positives here and trying to learn from this lesson – as in, don’t go big until you know precisely what you’re dealing with. Expect the postal service to savage your parcel. And if a shipping fee seems too high, that’s because it is. So maybe heed that sensible voice inside telling you to approach a first-time transaction with some degree of caution, yeah? I stumble so that you may learn and all that good stuff.